How can I edit/customize my emails to buyers?

There are three different areas in your Vendio account where you can find emails that are sent to your buyers. The main area can be located by going to “Preferences” (at the top right of most pages in your Vendio account) > select “Orders” from the drop-down box at the top of the page. There are a series of emails at the top of this page that can be customized using the “Customize” buttons.

The second area where you will find emails that are sent to your buyers is located under “Customers” > “eBay Buyer Appreciation”. In order to edit these emails click the link for “Customize your messages” on this page. You can then customize both the emails to buyers and the emails to bidders from this page.

The third area where you will find emails that are sent to your buyers can be located by going to “Preferences” (at the top right of most pages in your Vendio account) > select “Items” from the drop-down box at the top of the page. Then you can click the “Customize” button to edit your Vendio Store Sales Email Notification emails.